Have you updated your key performance indicators to reflect current customer buying behaviors?
With infinite amounts of data to track, it’s easy to get caught up in reviewing the status quo or KPIs that are out-of-date. The pandemic has changed buyer behavior, and now more than ever, it’s vital that retailers are measuring key metrics on a daily and weekly basis to respond quickly to market conditions.
We discuss the top KPIs retailers should be measuring to increase customer loyalty and drive growth and you'll hear how evolving retail models, supply chain disruptions, and changing customer behavior have altered the metrics you need to monitor to get ahead of the game.
Tune in to this Tribe Talk: Retail to learn what retailers need to consider when determining which KPIs to pay attention to.
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