Sandy Hein gives a refresher on when to use labels to get a better understanding of your counterpart's perspective.
When used effectively, labeling becomes one of the most powerful communication skills available as they help us to uncover factors that drive our counterpart's behavior.
Get a better understanding of labels here:
https://blog.blackswanltd.com/the-edge/hang-a-label-on-it
Sandy Hein | Negotiation Instructor and Coach | The Black Swan Group
Sandy began her career as a police officer in Alexandria, Virginia, and wore many hats during her 23-year stint there, including 10 years as a hostage negotiator. She has been with the Black Swan Group since December 2011 and transitioned to a full-time role in July 2020.
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To book your next training session, email info@blackswanltd.com.
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