In this CSDM V3 overview in less than 20 minutes. If you have heard about CSDM and were wondering what it is, this is a good place to start.
We cover our strategic context of CSDM in the overall platform, and Service Graph perspective. We illustrate the differences between Technical and Business Services, provide advice on where to start given you current situation, and highlight where some of our products use or contribute to our model.
Full training is available in our Now Learning site here: https://nowlearning.service-now.com/lxp?id=overview&sys_id=eaa12d8d1bcb10505b2699f4bd4bcb82&type=course
Our hands-on CSDM lab where we take you through various products using CSDM is available here: https://nowlearning.service-now.com/lxp?id=overview&sys_id=53a7c3411b6be0500b62ed7dee4bcb8c&type=course
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